Shipping Policy

Last updated: 30 September 2026

At Bellamy & Laurent, we want your order to be handled carefully, transparently, and as quickly as possible. This Shipping Policy explains how we process and ship orders placed through our website.

Order processing time

After your order is placed, please allow 1 to 3 business days for processing. During this time, we review your order, verify the product details and shipping information, and prepare your order for dispatch.

Business days are Monday to Friday, excluding Canadian public holidays.

Shipping time

After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.

Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays, incorrect address details, or other circumstances outside our control.

Direct supplier shipping

In many cases, Bellamy & Laurent ships products directly from our trusted suppliers. We use this approach to make the shipping process more efficient. Instead of sending an item to us first and then forwarding it to you, the item may be shipped directly from the supplier to your delivery address.

This means that some parcels may be shipped directly from overseas, including from China. This model helps reduce unnecessary handling time and allows us to get your order moving as quickly as possible.

Shipping carriers

We offer free shipping throughout Canada. Depending on the product, supplier location, and delivery address, orders may be shipped with Canada Post, UPS or one of our international shipping partners.

If tracking is available for your order, the tracking details will be sent to you once your order has been dispatched.

Shipping costs

Shipping is free for orders delivered within Canada, unless stated otherwise at checkout.

Incorrect shipping details

Please make sure your shipping details are correct before placing your order. If you notice an error in your address, please contact us as soon as possible at info@bellamylaurent.com.

We will do our best to help. However, once an order has been processed or shipped, we may no longer be able to change the delivery address.

Delayed orders

If your order has not arrived within the expected delivery timeframe, please contact us at info@bellamylaurent.com. Please include your name, order number, and the email address used to place the order. We will review your order and help you with the next steps.

Lost or missing parcels

If the tracking information shows that your parcel has been delivered but you have not received it, please first check with other members of your household, your neighbours, your local post office, or the delivery carrier.

If you are still unable to locate your parcel, please contact us at info@bellamylaurent.com. We will review the situation and assist where possible.

Questions

For any questions about shipping, please contact us at info@bellamylaurent.com.